Armin Cruz was promoted to Officer, Banking Center Manager (BCM) for unbelievable performance in the mortgage sales and origination field. His challenge was to include cross-functional sales routines, operations management, as well as drive associate and customer satisfaction.
Armin J Cruz was challenged with the center’s performance rating, ranking worst in the market. His initial target to the team was to be in the top 5 within 6 months. The first function Armin Cruz use is the effective methods outlined in a number of several books, leadership gurus, and mentors from within the business. Armin created a gap report, SWOT analysis, and mentorship program to identify, define, measure, and close the performance gaps. Through this process, Armin restored a non-performing center into a top performing center in less than 180 days click here to know more about him.